Effective Date: May 2026

Last Reviewed: May 2026 

1. Introduction

Ubunye Consulting Group (Pty) Ltd is an authorised Financial Services Provider (FSP No. 55252). 

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and applicable financial services legislation. 

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you engage with: 

• Our website 
• Our representatives 
• Our financial services and advisory offerings 

2. Regulatory Framework

This Policy is aligned with: 

• Protection of Personal Information Act (POPIA) 
• Financial Advisory and Intermediary Services Act (FAIS) 
• Electronic Communications and Transactions Act (ECTA) 
• Promotion of Access to Information Act (PAIA) 
• Companies Act, 71 of 2008 

Where applicable, we also consider international standards such as the EU GDPR. 

3. Information We Collect

In the course of providing financial services, we may collect and process: 

Personal and Identification Information 

• Full name, ID number, date of birth 
• Contact details (email, phone, address) 

Financial and Risk Information 

• Income, assets, liabilities 
• Banking details 
• Insurance and investment information 
• Risk profile and financial objectives 

Employment and Business Information 

• Occupation, employer, business interests 

Special Personal Information (where required) 

• Health information (for insurance underwriting) 
• Beneficiary and dependent information 

Technical Data 

• IP address, browser type, device data 
• Website usage and cookies 

Voluntary Information 

• Information provided via forms, consultations, or correspondence 

4. How We Collect Information

We collect personal information: 

• Directly from you during consultations or onboarding 
• Through application forms and financial needs analyses 
• Via our website, cookies, and analytics tools 
• From authorised third parties such as: 
• Insurers 
• Investment platforms 
• Credit bureaux 
• Employers (where relevant and authorised) 

5. Purpose of Processing

We process personal information to: 

Provide Financial Services 

• Conduct financial needs analysis (FAIS requirement) 
• Recommend appropriate products 
• Facilitate applications, underwriting, and transactions 

Meet Legal and Regulatory Obligations 

• FAIS compliance and record-keeping 
• FICA (identity verification and anti-money laundering) 
• Reporting to regulators and product providers 

Client Communication 

• Respond to enquiries 
• Provide updates on policies, investments, or claims 

Business Operations 

• Maintain records 
• Improve service delivery 
• Manage risk and compliance 

Marketing (Where Permitted) 

• Share relevant financial insights or service updates 
• You may opt out at any time 

6. Lawful Basis for Processing

We process personal information under POPIA on the basis of: 

• Your consent 
• Contractual necessity (to deliver services) 
• Legal obligations (FAIS, FICA, tax laws) 
• Legitimate business interests 

7. Cookies and Website Tracking

Our website uses cookies to: 

• Improve user experience 
• Analyse website performance 
• Support marketing insights 

You can control cookie settings through your browser. 

8. Disclosure of Personal Information

We may share personal information with: 

Product and Service Providers 

• Insurers 
• Asset managers 
• Investment platforms 
• Medical aid administrators 

Regulatory and Legal Authorities 

• FSCA 
• SARS 
• Information Regulator 
• Other authorities where legally required 

Service Providers 

• IT and cloud hosting providers 
• Compliance and administrative support partners 

All third parties are required to maintain appropriate confidentiality and data protection standards. 

We do not sell personal information. 

9.Cross-Border Transfers

Where information is stored or processed outside South Africa: 

• We ensure adequate protection safeguards are in place 
• Or obtain your consent where required

10. Retention of Information

In line with FAIS and related legislation, we retain personal information for: 

• FAIS records: minimum 5 years 
• FICA records: minimum 5 years 
• Client files and advice records: minimum 5 years after termination 
• Marketing data: until you opt out 

11. Security Safeguards

We implement appropriate security measures, including: 

• Access control and restricted permissions 
• Secure digital storage 
• Encryption and cybersecurity protections 
• Staff confidentiality obligations 

12. Your Rights

Under POPIA, you have the right to: 

• Access your personal information 
• Request correction or deletion 
• Object to processing 
• Withdraw consent (where applicable) 
• Lodge a complaint with the Information Regulator 

Requests can be submitted to our Information Officer. 

13. Information Officer

Information Officer: André Oosthuizen

Email: andre@ubunyeconsulting.co.za

Telephone: 012 – 998 5341

Address: 53 Glendower Road, Woodhill Golf Estate, Pretoria, 0076, Gauteng 

14. Complaints

If you are dissatisfied with how your information is handled, you may contact: 

Information Regulator (South Africa)

Website: https://www.justice.gov.za/inforeg/

Email: complaints.IR@justice.gov.za

15. Third-Party Websites

Our website may contain links to third-party platforms.

We are not responsible for their privacy practices. 

16. Children’s Information

Our services are not directed at individuals under 18.

We do not knowingly collect personal information from minors. 

17. Updates to This Policy

This Privacy Policy may be updated periodically.

The latest version will always be available on our website. 

Continued use of our services indicates acceptance of any updates. 

For privacy-related queries or requests: 

Ubunye Consulting Group (Pty) Ltd

FSP No. 55252

Email: info@ubunyeconsulting.co.za 

Telephone: 012 – 998 5341